Refund policy

Effective Date: April 28, 2025

At Kaimana, we are committed to providing high-quality products and a smooth customer experience. Due to the nature of our wellness and bath items, we do not accept returns or exchanges.

Ā 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.

We will evaluate the issue and offer a solution, which may include a replacement or refund, depending on the circumstances.

To process your request, please emailĀ support@kaimana.shop with:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or incorrect item(s)

Ā 

Non-Returnable Items

For hygiene and safety reasons, all of our products are final sale. This includes, but is not limited to:

  • Bath soaks
  • Body care items
  • Opened or used packages

Ā 

Shipping Errors or Lost Packages

If your order hasnā€™t arrived within the estimated time, please first check the tracking information provided. If the issue persists, contact us and weā€™ll help you follow up with the shipping carrier.

Ā 

Questions?

Reach out to us at:

ā€¢ support@kaimana.shop

Ā 

We appreciate your understanding and support of our small business.